Return policy
We, Creamy Crack, maintain a very high level of quality assurance. All our products are prepared and professionally packaged at our factory in CT. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Replacements
We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 30 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 30 calendar days from the date of purchase. A picture is required to determine if a replacement will be sent out. All pictures should be sent to [email protected]. ALL replacements are under the discretion of management.
No REFUNDS permitted.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.
Exchanges
No exchanges under any circumstances.
Order Processing
Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm EST. Please allow up to 2-3 business days for processing orders.  Also allow 1-3 business days for shipment. Shipping is standard shipping 1-3 business days. Creamy Crack does not offer expedited shipping for an extra fee.  Orders placed over the weekend will be shipped first thing Monday morning unless it is an holiday. Business days exclude holidays and also exclude weekends. Once shipped, orders arrive within the time frame selected during order placement. PLEASE NOTE: Each shipment requires a signature. If any circumstance, no signature is provided at the time of delivery, you order will not be left (delivered).
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, pandemics, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at [email protected].
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately at [email protected]. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.